Refund Policy

At LakeQuarter, your satisfaction is our top priority. We ensure that our pizzas are made with the freshest ingredients and that each order is carefully prepared according to your preferences. However, we understand that there may be instances where you may require a refund. Our Refund Policy outlines the circumstances under which a refund may be granted and how to initiate a refund request.

Cancellation and Refund

If you wish to cancel your order, please contact us at +39 06 1234 5678 immediately. If your order has not yet been prepared, we may be able to cancel it and provide a full refund. Orders that have already been prepared or are in transit cannot be canceled.

Incorrect or Incomplete Orders

If you receive an order that is incorrect or incomplete, please contact us within 2 hours of receiving your order. We may require photographic evidence of the order you received. Based on our assessment, we may offer a full or partial refund, a discount on your next purchase, or redelivery of the corrected order.

Quality Concerns

Your experience of the food's quality is crucial. If you are dissatisfied with the quality of any item in your order, please contact us within 2 hours of the receipt. We may ask for a description and photos of the product to better understand the issue. If we find that the item did not meet our quality standards, we will offer a similar replacement, partial refund, or full refund in €.

Non-Delivery or Late Delivery

In the rare event that your order is not delivered within a reasonable time frame, please contact us immediately. If non-delivery is confirmed, a full refund will be issued. For late deliveries, we may offer a discount or refund depending on the delay's duration and circumstances.

Refund Processing

All refunds will be processed within 7 to 10 business days of the refund confirmation. Refunds will be returned to the original method of payment. If this is not possible, we will work with you to find an alternative solution.

Limitations

Our Refund Policy does not cover dislike of taste preferences, as taste is subjective, or minor deviations from the menu description that do not significantly affect the overall quality of the product.

Contact Information

For any inquiries or to initiate a refund request, please reach out to our customer service team at our phone line: +39 06 1234 5678. Our team is available to assist you with your needs and ensure your satisfaction.

Please note that this Refund Policy may be updated from time to time. Your continued use of lakequarter.xyz after any such changes constitutes your agreement to the new terms.

Returns

Please note that due to the perishable nature of our products, we do not accept physical returns of food items. However, our Refund Policy is put in place to address any concerns regarding your order's quality, accuracy, and delivery.

Our Location

LakeQuarter is located at: 12 Via Margutta, Pizzeria Romana, Rome, 00187, Italy. You're welcome to visit us for direct feedback or pick up your orders.